ITS TIME to ENHANCE YOUR CUSTOMER LOYALTY!
CUSTOMER LOYALTY-THE KEY TO PROFITABILITY
Loyal customers are profitable customers, they keep coming back they spend more and they generate new business through 'word-of-mouth' referrals.
To nurture these loyal customers/ you need to deliver excellent customer service and exceed their expectations consistently. An effective proven strategy to develop customer loyalty is to get an objective perception of what your guests actually experience when they visit your hotel.
Through the application of our Hermes Customer Experience (Mystery Guest)/ we can now provide you with this invaluable information. The Hermes Customer Experience audit provides management and staff with independent and unbiased information on every aspect of service being provided to your customers.