Planning & Cost Control | Training & Development | Finance Training | Hermes Customer Experience | Customer Loyalty

Customer Loyalty

ITS TIME to ENHANCE YOUR CUSTOMER LOYALTY!

CUSTOMER LOYALTY-THE KEY TO PROFITABILITY

Loyal customers are profitable customers, they keep coming back they spend more and they generate new business through 'word-of-mouth' referrals.

To nurture these loyal customers/ you need to deliver excellent customer service and exceed their expectations consistently. An effective proven strategy to develop customer loyalty is to get an objective perception of what your guests actually experience when they visit your hotel.

profitablehospitality.ie Can Help...

Through the application of our Hermes Customer Experience (Mystery Guest)/ we can now provide you with this invaluable information. The Hermes Customer Experience audit provides management and staff with independent and unbiased information on every aspect of service being provided to your customers.

As a consultancy dedicated to improving the performance of our hospitality and tourism clients, we have unrivalled experience in assisting operators to deliver service excellence. With mystery guest visits based upon your individual service standards executed by experienced and knowledgeable professionals backed up by our training staff we can not only identify your path to service excellence put help you in a real and practical way to achieve and maintain it.

elearning programmes and interactive material on customer loyality are also available at the management store.