Planning & Cost Control | Training & Development | Finance Training | Hermes Customer Experience | Customer Loyalty as a specialist hospitality and tourism consultancy we have unrivalled experience in assisting operators to deliver superior results and service through the introduction of best practice in operations, staff training, finance, strategy, and a world class Mystery Guest service. If you believe your business, management or staff is under performing or not performing to its maximum then we have the skills to help you make you a more successful and profitable operation.

We provide specialist services to our clients in the areas of:
bullet Planning & Cost Control
bullet Training & Development
bullet Finance in Hospitality and Tourism
bullet Hermes Customer Experience (Mystery Guest)
bullet Increase Profits through Customer Loyalty

 The management store contains a wide range of software, books and materials specifically for the hospitality and tourism sector.