Planning & Cost Control | Training & Development | Finance Training | Hermes Customer Experience | Customer Loyalty

Training and Development

A professional and well-trained staff will speak volumes for your business and will be one of the main reasons why your guests will return again and again. Our training services are specifically designed to ensure that each of your staff is equipped and confident to consistently deliver the highest possible standard of service while maintaining the balance between being friendly/welcoming and professional.

Our training will fully equip your staff to deliver:

bullet High standard of consistent service offered
bullet Improved guest satisfaction
bullet Increased revenue from repeat business
bullet Increased revenue through up selling
bullet Improved service levels
bullet Increase staff motivation and loyalty
bullet Reduced staff turnover


We will ensure that your staff are proficient and confident in all aspects of service and up selling with emphasis on ensuring that service standards and operating procedures are in place to support the consistent delivery of service.

bullet Food and beverage service
bullet Sales and up selling
bullet Reservation taking
bullet Reception and Front-of-House operations
bullet Hostess training
bullet Drafting of service standards and standard operating procedures

Further training is available to management and owners in the area of financial management, sales and marketing, management development programmes can also be designed to meet your exact needs.

An extensive range of training materials and videos can also be provided along with generic service standards and standard operating procedures.

elearning programmes and interactive material on training and development are also available at the management store.